The Kyrgyz-Swiss Bank, with the help of Dell Technologies solutions, changed the attitude to customer service, increased the efficiency and security of operations and used IT as a strategic business tool.
The bank provides a wide range of services: loans for corporate clients, loans to small and medium businesses, bank cards, deposits, lease of safe deposit boxes, money transfers, Internet banking iBank,Cash and settlement services, payroll projects, bank guarantees.
Due to the outdated approach to the server infrastructure, long queues were formed in the customer service halls and IT specialists spent a lot of time and resources on recovery.
The Bank wanted to improve the automated and computational system for employees who work directly with clients.
Given that customer information is one of the most important assets of the bank, guaranteeing data availability and security is one of the main tasks of the IT service.